University of New Hampshire, Department of Computer Science

Information Technology 502
, Intermediate Web Design

Spring 2025

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Design Template by Anonymous

User-Experience Design

User experience design, or UX design, is a form of user-centered design that specifically focuses on designing based on the user's experiences. This method helps fill the space between the users' needs and the products that solve their specific problem. UX design covers every aspect of the product or service that make it relevant and beneficial for the user, as they will only return to a service if it is relevant. This can include the product's looks, behaviors, and responses while the user is using it.

User experience

Noun: how a user views, behaves, and responds with a product or solution.

User vs UX
A comparison between the usability and the overall user experience.

Relevance

UX design makes a product or service relevant by covering all aspects of the user's experience with the design. Relevance is meeting all of the users' needs with meaning, and this is what users like to see. The user's needs are typically determined through user research and testing for the best results possible. Not only do relevant designs provide the team';'s solution with meaning, but they are also easy and enjoyable for the user to use.

Benefits of UX Design

UX design is more focused on the user and the experiences rather than the stakeholder, design team, and company. This is because UX design is about researching the user, their behaviors, and their responses. This gives the team visual ideas for solving the problem and informs the team about the problem being solved and how the problem affects human behavior. This approach is ideal in web design because the stakeholder and company won't be using the site much except for profit, but the users will get a lot of meaning from it and will return to it when their problem arises. This in turn builds revenue for the company and stakeholder, similar to other user-centered design methods. What makes UX design stand out from these other user-centered design methods is the idea of working with the behavioral aspects of the users, allowing the design team to try to make users happy with it rather than simply getting the job done.

Benefits of good UX design
Some of the benefits of practicing good UX design.

Important Elements of UX Design in Web Design

UX Design has several important elements that are often tweaked multiple times depending on how they work best for the users. In web design, these elements are often placed strategically to make it easy for the user to reach them by barely moving the mouse or their finger. There are generally considered to be four categories for which the elements fall under:

Input Controls

Input controls are user controls that allow the user to communicate with the service. When used, the control sends the user's information to the website. These are commonly found in forms, login fields for validation, settings, and many other purposes. Web designers often use multiple different types of input controls in their websites. Prominent examples include:

Informational Components

Informational components provide the user with information they might want to know. These are commonly used to keep the user engaged with the site. There is a wide variation of the different types of informational components. Prominent examples include:

Navigational Components

Navigational components help a user navigate the website. These help users get to where they need to get to within the site much easier than relying on entering URLs repeatedly. These are best used when they are easy to find and display sufficient information, but not too much at one time. Examples include:

Container Elements

Container elements help the designer organize the content within a controlled area of the webpage, whether it is a paragraph, image, or video. When placed and scaled correctly, these help the user read and comprehend the content of the webpage much easier than a large, uncontrolled paragraph would. These also provide a visual hierarchy to the user and help direct them to more important elements before less important ones. Examples include the following elements:

UX elements
Different UX elements that designers alter. Note that the looks of these are often changed by UI designers, whereas UX designers will make them “satisfying” to use.

Questions UX Designers Ask

Like everybody else, UX designers often ask themselves and each other questions related to what they are doing. Below are several questions related to UX design that designers often ask themselves. These questions help the team ideate and process through the project.

User-related questions

User-related questions are often asked among the team to create ideas related to researching the target audience or how their problem statement can be created. They will also ask about what worked with the team and what didn't. Common user-related questions UX designers often ask include:

Project-related questions

Project-related questions are often asked by UX designers that focus the team on the project itself. These can create answers such as steps that need to be taken and approaches the team should take to add features that the team intends to add. Common questions include:

Results-related questions

Besides asking questions related to the users and the project, questions about the results will also arise. These questions are important since they get the team looking forward and help the team view the positive effects of meeting the goals. In the case of UX design, it is solving the target audience's problems by working with their experiences. Common questions include:

UX Design Process

Just like other forms of user-centered design, UX design tends to follow a non-linear design process. This process is similar to other processes for user-centered design, but includes a greater emphasis on working with the audience's experiences and behaviors. Common stages designers go through are listed below:

Researching the target audience

During this step, the UX design team will conduct user research. They will create user surveys, conduct user interviews, user testing, and taking note of their audience's behaviors. Since the purpose of UX design is working with their emotions, the team wants to get as deep of an understanding as possible of the users and the problem they're trying to solve. Failure to do so could result in a design that's not very satisfying for the user to use.

Creating personas

Personas are created to help the user get a better understanding of their potential users. These are generally created while researching the target audience and can be used to expand research of the users. The personas have information about how they behave with interfaces and other real-world scenarios. Interests and thoughts are also important for functional personas. Typically, a design team creates between 3 and 5 personas.

Persona profile
A typical persona for a UX design project.

Designing prototypes

Prototypes are physical and visual ideas that give the design team and the users an idea of what the finished project could look like and how it could behave. Prototypes are not identical to the final product, but should be as close as possible and should act very similar to it.

Testing the prototypes

Here, the UX design team tests the prototype among the team and with the target audience. Testing with the audience is particularly important because UX designers can take note of how the target audience behaves and thinks about the prototype. The users tested should provide feedback that the design team takes into consideration for the next step.

Iterating the prototypes

The UX design team can go back to whichever steps are necessary from here depending on what didn't work with the prototype during user testing. This step, as well as any other steps in the process, can be completed as much as possible until they work.

Prototype
A UX designer creating a prototype for a project.

Good UX Design: the iPhone

When discussing good UX design results, a common example of a UX success is seen in the everyday lives of many individuals: the iPhone. When a UX designer looks at an iPhone, they will ask themselves and their team questions about the product's design and answer them. If their questions don't show any signs of errors, the design is generally considered to be successful.

“Is it too big?”

“Is it too heavy?”

“Is it easy and satisfying to use?”

“Is it aesthetic?”

iPhone
The iPhone 15 Pro Max and its color choices.